FAQ


SHIPPING COSTS - 

$4.75 for orders up to $74.99 FREE SHIPPING ON ORDERS OVER $75 so load up.

EXCHANGING PRODUCTS - 

CLICK HERE FOR EXCHANGES

RETURNING A PRODUCT - 

CLICK HERE FOR RETURNS

PRODUCT CARE - 

CHECK OUT THE POST ON OUR BLOG

My email receipt lists the wrong shipping address for my order, how to I change that? - 

ASAP - email 1. your name and 2. the correct address to contact@harperknit.com

When will my order ship? -

We ship USPS First-Class/Priority Mail.  Orders go out next business day. On average, our orders arrive in 2-4 days depending on proximity to Nashville.

Where is my tracking number? -

Tracking numbers will be sent via email upon our packing of the order. 

Can you expedite/overnight my order? - 

We cannot overnight/expedite orders unfortunately. 

I haven't received my package yet, what should i do? - 

Check the tracking info on the link you received via email upon purchasing, the most common problem is the Post Office holding a package and problems are often fixed that way so please check with your local post office.

How do your products fit? - 

Check the following for a sizing chart - SIZING CHART

Can I change my order after it has been placed? - 
Maybe, as long as it has not yet been shipped. Please keep in mind we can only change color and size. We can't add items to orders after they have been placed. If you would like to change your order, please contact us as soon as possible at contact@harperknit.com

INTERNATIONAL SHIPPING? - Possibly…feel free to email us at contact@harperknit.com with specific countries for international shipping rates.